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Customer Service Philosophy
- It is the intent and purpose of Northern California National Bank to provide excellent service to all of its customers. This commitment is multi-faceted and multi-layered throughout every department.
- The customer is and always will be the first and utmost priority to the employees at the bank.
- This “hands on & personal service” approach is what separates our bank from the many others in our residing area. We intend to create a warm, friendly and professional atmosphere that our customers will enjoy doing business with.
- It is the bank’s goal to know all of our customers by name and greet them each time they come to our bank.
- It is our mission that our phones will ring no more than three times before the call is answered. We will end our calls or conversations by asking “Is there anything else I can help you with today” and thanking the customer for calling or coming in.
- It is the goal of each employee to meet the needs of our customers in a professional and timely fashion.
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